TERMS AND CONDITIONS

General Terms

The online terms and conditions of sale summarize the contract clauses agreed upon between the customer and the e-commerce site. These terms are provided to the customers, who must accept them before placing an order. They should be consistent with the website's activities and must comply with various legal requirements, including the Hamon Law effective from June 14, 2014.

Therefore, drafting the terms and conditions of sale should be done carefully, ideally with the assistance of a legal expert to ensure their compliance.

General Information

Company Name: Kaftan Elegance SARL

Head Office: Hay Bab Sebta, Av Abdelkhalek Torres, Rue Assila, No. 48, FNIDEQ

Email Address: Elegancekaftan@gmail.com

Article 1 - Purpose

These conditions govern sales by KAFTAN ELEGANCE.

Article 2 - Prices

The prices of our products are indicated in MAD, including all taxes (VAT and other applicable taxes on the day of the order), unless otherwise stated and excluding handling and shipping costs.

For orders to other countries, you are considered the importer of the products. Custom duties or other local taxes, import duties, or state taxes may be required. These duties and amounts are not the responsibility of KAFTAN ELEGANCE. They will be your responsibility, both in terms of declarations and payments to the authorities and competent bodies in your country. We advise you to check these aspects with your local authorities.

All orders, regardless of their origin, are payable in MAD.

KAFTAN ELEGANCE reserves the right to modify its prices at any time, but products will be billed based on the current rate at the time of order confirmation, subject to availability.

Products remain the property of KAFTAN ELEGANCE until full payment is made.

Note: Once you take physical possession of the ordered products, the risk of loss or damage transfers to you.

Article 3 - Orders

KAFTAN ELEGANCE reserves the right not to process a payment or confirm an order for any reason, particularly in the event of supply issues or problems with the received order.

Article 4 - Order Validation

Any order placed on www.kaftanelegance.com implies acceptance of these Terms and Conditions. Order confirmation entails full acceptance of these terms without exception or reservation.

All data provided and the recorded confirmation will serve as proof of the transaction. You acknowledge having full knowledge of this.

Order confirmation will constitute a signature and acceptance of the operations carried out.

A summary of your order information and these Terms and Conditions will be sent to you in PDF format via the confirmation email of your order.

Article 5 - Payment

Validating your order implies the obligation to pay the indicated price.

The only accepted payment cards on the site are Visa and Mastercard.

The card will only be debited upon dispatch of the order. For partial deliveries, only the dispatched products will be charged.

Article 6 – Returns / Refunds

If you return an item due to our error or because it is defective, we will gladly replace the item and send you a new one (shipping costs will be covered by us).

If you are not entirely satisfied with your purchase, we are happy to exchange it. Please return the item within 14 days, provided it is in new condition. Products must be in their original state, unwashed, and with all accessories.

All shipping costs are borne by the customer.

Once the products arrive at our store, we will send the new package.

The customer is entirely responsible for returning the product to the correct return address.

For hygiene reasons, we do not accept exchanges of accessories (earrings, necklaces).

If you wish to exchange a product, please email us at elegancekaftan@gmail.com

Return Address: C/ Angel Araño, num 33. Viladecans 08840 Barcelona SPAIN. Please contact our team before shipping your order back. 

Article 7 - Availability

Our products are offered as long as they are visible on www.kaftanelegance.com and within the limits of available stock.

Article 8 - Delivery

Products are delivered to the delivery address specified during the order process, within the timeframe indicated on the order confirmation page.

In case of a shipping delay, you will be informed by email of any potential impact on the delivery time indicated to you.

Article 9 - Warranty

All our products benefit from the legal warranty of conformity and the warranty against hidden defects, as provided by Articles 1641 and following of the Civil Code.

Products must be returned in the condition you received them, with all elements (accessories, packaging, instructions, etc.).

Article 10 - Liability

KAFTAN ELEGANCE cannot be held liable for non-compliance with the laws of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order.

Additionally, KAFTAN ELEGANCE cannot be held responsible for damages resulting from improper use of the purchased product.

Finally, KAFTAN ELEGANCE cannot be held liable for any inconvenience or damages inherent to the use of the Internet, including a service interruption, external intrusion, or the presence of computer viruses.

Article 11 - Applicable Law in Case of Disputes

These terms and conditions are subject to Moroccan law. The language of this contract is French. The sales conditions related to the offers on this site are subject to consumer protection provisions applicable in Morocco. Any dispute must first be the subject of an attempt at an amicable settlement. In the absence of an amicable settlement, only Moroccan courts will have jurisdiction to handle the dispute.

Article 12 – Cancellation

You have the right to cancel your order before the product is shipped. In this case, you will be fully refunded.